Error Messages

Message on the Display

Cause

Solution

This stitch number does not exist.

  1. Check the entry and enter the new number.

Selection of stitch patterns not possible in Combi-mode.

  1. Check the entry and enter the new number.

The stitch number cannot be selected in Combi-mode.

  1. Select other stitches.

The embroidery module must be removed.

  1. Hold the embroidery module, press the release button and pull the module out.

The embroidery module must be connected.

  1. Push the embroidery module carefully from left to right into the embroidery module connection of the machine.

The selected needle and stitch plate cannot be used in combination.

  1. Check whether the correct needle and stitch plate are attached.
  2. Exchange the needle and select it in the user interface.
  3. Change the stitch plate and select the correct stitch plate in the User Interface.

The winding unit is activated.

  1. Deactivate the winding unit.

The thread indicator is deactivated.

  1. To switch on both thread indicators, tap Confirm.
  2. To keep the thread indicators switched off, tap Cancel.

The main motor is not running.

  1. Turn the handwheel clockwise until the needle is at its top position.
  2. Remove the stitch plate.
  3. Remove the thread remnants.
  4. Clean the hook.
  5. Remove the hook and make sure that there are no pieces of broken needle points on the magnetic back of the hook.

The upper thread is used up.

  1. Insert a new thread spool.
  2. Rethread.

The upper thread is broken.

  1. Rethread.

The bobbin thread is used up.

  1. Remove the empty bobbin, wind it again and reinsert it.

The threader lever is not raised.

  1. Raise the threader lever.

USB stick is not connected.

  1. Insert the USB stick (optional accessory) into the port.

Not enough free memory available on the USB stick (optional accessory).

  1. Delete data on the USB stick (optional accessory).
  2. Overwrite data on the USB stick.

The buttonhole lever does not touch the buttonhole foot with slide (RJ).

  1. Pull the buttonhole lever down as far as possible until it engages behind the bracket.

The buttonhole lever is not pulled down.

The feed dog is lowered.

  1. Pull the buttonhole lever down as far as possible until it engages behind the bracket.
  2. Raise the feed dog.

Wrong stitch plate is used.

  1. Remove the stitch plate and insert the correct one.

The needle moves sideways.

When the stitch plate is exchanged, this illustration appears because the needle is likely to move.

The needle moves upwards.

  1. Check whether there are any external objects near the stitch plate.
  2. To raise the needle, tap Confirm.

The hoop is not attached.

  1. Attach the hoop.

The hoop is attached.

  1. Remove the embroidery hoop.

The movement of the hoop follows.

  1. Ensure that the process is not impaired.
  2. Tap Confirm.

Maximum stitch count of 120,000 is reached.

  1. Select another pattern with less stitches.

Files are being loaded.

  1. Wait for processing process.

Firmware update failed.

  1. Check the update file on the USB stick.
  2. Tap Cancel and try the update again.

Firmware update successfully completed.

  1. Restart the machine.

The embroidery design is partially outside the embroidery hoop and/or is too large for the hoop.

  1. Reduce the size of the embroidery design.
  2. Reposition the embroidery design.
  3. Attach a larger hoop.

This message appears when the thread cutter is adjusted after embroidery starts.

  1. Cut the thread manually.

This message is displayed after switching sewing mode to the embroidery mode.

  1. Do not lower the Dual feed.

500,000 stitches have been sewn with the machine since the last cleaning advice.

  1. Clean the machine.
  2. For reference to cleaning to be made again after switching on the machine, tap Cancel.

The machine has reached a stitch count of 4,000,000 since the last maintenance by a bernette dealer.

  1. Contact your specialized bernette dealer to have the machine maintained.
  2. For reference to maintenance to be made again after switching on the machine, tap Cancel.

The Embroidery Program has been selected.

  1. Insert the high thread tension bobbin case.

The Sewing Program has been selected.

  1. Insert the standard bobbin case.

The automatic thread cutter is malfunctioning.

  1. Tap Confirm.
  2. Clean the thread catcher.
  3. Contact your bernette dealer if the problem still occurs.